Cute Time Privacy Policy

Welcome to Cute Time, a Saudi platform that connects customers with beauty and personal care service providers and enables users to browse services, select service providers and preferred employees, book appointments, and make electronic payments.

At Cute Time, we take the privacy of our users seriously. We are committed to handling personal data responsibly, securely, and transparently, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

By accessing or using Cute Time, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users who access or use Cute Time, including:

• Customers looking for beauty and personal care services.

• Beauty and personal care service providers.

• Employees working for service providers.

• Any individual interacting with Cute Time services or features.

2. Information We May Collect

We may collect different types of information when you use Cute Time services, including:

A. Account Information

This may include:

• Name.

• Phone number.

• Email address.

• Password or authentication information.

• Profile picture, if provided.

• Other profile information that you voluntarily provide.

B. Booking Information

When you make a booking, we may collect and process:

• Selected service.

• Service provider.

• Preferred employee.

• Appointment date and time.

• Booking status.

• Booking notes provided by the user.

• Information related to bookings and transactions.

C. Payment Information

When you use electronic payment services, information related to the payment transaction may be processed, such as:

• Transaction amount.

• Transaction or payment reference.

• Payment status.

• Payment date and time.

• Other information necessary to complete or verify the transaction.

If payment is processed through an authorized third-party payment service provider, we do not necessarily store complete payment card details on our systems. Payment information may instead be processed by the applicable payment provider under its own privacy policy and terms.

D. Device and Usage Information

We may automatically collect certain technical information when you use the application or platform, including:

• Device type.

• Operating system.

• Application version.

• IP address.

• Device or application identifiers, where necessary.

• Browser information.

• Usage logs and error information.

• Login and usage date and time.

E. Location Information

We may request access to your geographic location when a feature requires it, such as helping you find nearby service providers.

Location information will be used only for the stated purposes and in accordance with the permissions and settings available on your device.

3. How We Use Personal Data

We may use collected information for the following purposes:

• Creating and managing user accounts.

• Allowing users to browse services and service providers.

• Processing and managing bookings.

• Allowing users to select their preferred employee.

• Sending booking confirmations and updates.

• Processing electronic payments.

• Communicating with users regarding their bookings and requests.

• Providing customer and technical support.

• Improving application and platform performance.

• Detecting and preventing fraud or unauthorized use.

• Protecting the security of the platform and its users.

• Analyzing service usage and improving user experience.

• Developing new services and features.

• Complying with applicable legal and regulatory requirements.

4. Sharing Information with Service Providers

Certain information may be shared with the service provider selected by the user when necessary to process and manage the booking and provide the requested service.

Depending on the nature of the service and booking, this information may include:

• Customer name.

• Contact information necessary for the booking.

• Appointment details.

• Booked service.

• Selected employee.

• Booking-related notes, where necessary.

Service providers are not permitted to use customer information for purposes unrelated to the services provided through Cute Time, except where permitted by applicable law or authorized by the user.

5. Sharing Information with Third Parties

We may use or share certain information with trusted third parties when necessary to operate and provide Cute Time services, including:

• Electronic payment service providers.

• Hosting and technical infrastructure providers.

• SMS, email, and notification service providers.

• Technical and analytics service providers.

• Governmental or regulatory authorities when required by applicable law.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose and in accordance with applicable legal and regulatory requirements.

6. Information Security

We implement appropriate technical and organizational measures designed to protect personal data against:

• Unauthorized access.

• Unlawful use.

• Unauthorized alteration.

• Unauthorized disclosure.

• Loss or damage.

However, no electronic system or method of transmission over the Internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of personal data.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, as required by applicable laws and regulations, or as necessary to protect our legal rights, resolve disputes, and comply with regulatory requirements.

When personal data is no longer required, we will take appropriate steps to securely delete, anonymize, or destroy it where legally and technically possible.

8. Cookies and Similar Technologies

Cute Time may use cookies and similar technologies to improve user experience, remember preferences, analyze platform usage, and improve performance and security.

The ability to manage or disable cookies may vary depending on the device or browser used.

9. Notifications and Communications

We may use your phone number, email address, or in-app notifications to send:

• Booking confirmations.

• Appointment reminders.

• Booking status updates.

• Account-related communications.

• Security or technical notifications.

• Customer support communications.

Marketing communications may be sent only as permitted by applicable laws and in accordance with the user's choices and rights.

10. Children's Privacy

Cute Time services are not intended for children below the legally permitted age to independently use such services.

If we become aware that personal data has been collected from a child without an appropriate legal basis or authorization, we will take appropriate steps to address the situation in accordance with applicable laws.

11. User Rights

Under the applicable laws and regulations of the Kingdom of Saudi Arabia, users may have certain rights regarding their personal data, including, depending on the circumstances and applicable legal requirements:

• The right to know what personal data is being processed.

• The right to request access to personal data.

• The right to request correction of inaccurate or incomplete data.

• The right to request updating of personal data.

• The right to request deletion of personal data where legally permitted.

• The right to withdraw consent where processing is based on consent, subject to applicable consequences.

• The right to object to or request restriction of certain processing activities where permitted by law.

• The right to submit a privacy-related complaint or request.

Users may exercise their applicable rights by contacting us using the information provided in the "Contact Us" section.

12. Data Transfers or Processing Outside Saudi Arabia

Some technical or infrastructure service providers used by Cute Time may process or transfer data outside the Kingdom of Saudi Arabia.

Where such processing or transfer occurs, we seek to implement appropriate safeguards and comply with the applicable laws and regulations of the Kingdom of Saudi Arabia.

13. Third-Party Links and Services

Cute Time may contain links to or integrations with third-party services.

We are not responsible for the privacy practices, content, or policies of third parties. Users are encouraged to review the privacy policies of such third parties before using their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal and regulatory requirements.

The updated version will be published through the application or platform, and the "Last Updated" date will be displayed at the top of the policy.

Where permitted by applicable law, continued use of Cute Time services after the publication of changes constitutes acceptance of the updated Privacy Policy.